FAQ

• About Bzgold

   Bzgold.com is a fast growing virtual assets and gaming service provider on MMORPGS, such as World of Warcraft, Final Fantasy XI, Maplestory, EVE Online, RuneScape and The Lord of the Ring online. We have three years experiences in this industry. Our value-added services bring the reliability, security and great pricing that you are looking for.

    Bzgold has built its reputation based on competitive pricing, fast deliveries as well as reliable and consistent service. We are more than a MMORPG Online Game Store. We aim to heighten your gaming experience and help you fulfill your goals in game. All items and currencies are delivered instantly 24 hours a day, 7 days a week. We have attentive customer representatives that guide you step by step on all your inquiries. We are doing our best to be an efficient, responsible and reliable MMORPG currency and power leveling provider with our professionally trained staff, upgraded technology and well-developed policy. We will offer our services for all the people who need help in the virtual world.

• Member System

Do I need a member account to order from Bzgold.com?
    You do not need to register an account when you purchase from Bzgold.com. During check out, you will have the option of proceeding to checkout directly without having to create an account first.
Why should I become a member?
    Bzgold.com accounts are strongly recommended by all customers. Not only does it save time on your subsequent visits, it also allows you to gain member points that can exchange our items or other service. So register now and start accumulating your points.
How to create an account on Bzgold.com in advance?
    You can create an account on Bzgold.com at anytime by the following steps:
    1. Click the " Register " Button on the left part of every page on Bzgold.com.
    2. Fill in your Contact Information.
    3. Choose a password. The Password must be (5) characters long at least.
    4. Click the "Sign-Up" button! It's quite easy!
I forgot my password?
    If you forgot your password, click "Lost Password?" link that is just below the login box. Input your email address and a new randomly generated password will be sent to you automatically. Or you can contact our customer service to change the password for you. Once you receive your new password, you can login your account with it and change it into anyone that is easier to remember.
How can I get member points?
    Firstly, register a member account on Bzgold.com; secondly, place your order from our website after you login your member account. You can get member points after your order be completed by us.
I have placed many orders from Bzgold.com, why do I have no points?
    There are two reasons: on the one hand, you may not login your member account when you purchase gold or service from us; on the other hand, your order may not be completed successfully. The successful order means you have received gold from us.

• Gold Orders & Deliveries

How can I place an order?
    The Bzgold.com offers a wide selection of game currency and power leveling service for you to shop from. Shopping processes is done in simple and yet effective manner. It is tailored for easy use for advanced and first time users.
    Step No.1 – Register or Login
    Register or login on the left part of the homepage. If you visit our website for the first time, you can register a member account to enjoy the privilege of Standard member. If you visit our website for several times, you can log in your member account directly.
    Step No.2 – Place your order
    Select the game you played and the correct server name; click “buy now” and then fill in the necessary information. At last, click “Paypal” and then fill in the Billing Information.
    Step No.3 – Purchasing
    You will get to another page after you click the button of the “PayPal”, and then click the button of “Click here lead to PayPal”, you will get to another page that your order be produced in there.
    Step No.4 – Payment
    Please choose your desired payment method. If you pay by PayPal, please fill your PayPal information then chick “log in”. If you pay by Credit Card, please click the button of “continue” in the bottom of this page, then you may procedure to the last step by filling out the appropriate information upon payment options.
Why do you need to confirm the payment information of my order?
    As we all known, there is certain risk with online trade. To ensure the security of your paypal account or credit card, we need to confirm the order information with our customers. We need to make sure the order is placed by yourself qt your free will. If you finish the confirmation with our customer service, we will process your order as soon as possible.
What's the time frame for order delivery?
    It normally takes us 10-30 minutes to finish the transaction if we have enough gold in stock, and 12-24 hours is needed if we need to restock for you. While the time takes to receive you order depends on the manner of payment, gold amount of your order and delivery condition of servers in game.
How do I track the status of an order?
    Once you submit your order, you will get an order number. You can use the order number to track the order course by our live support on our website. Our customer service representatives are ready to help our valued customers all over the world via live support 24 hours a day, 7days a week.
I have placed an order with the wrong server or character name. What should I do?
    Please send us an email with the email address you registered your Paypal or contact our live support representatives with your order number, correct server name and character name. We will delivery gold according to your given new instruction.
Why does the price of currency change all the time?
    Our prices are adjusted according to available stock to remain competitive advantage in the market. In addition, the rise or fall of price relates to the supply and demands of each game and server.
Live Support is not responding. What's wrong?
    The speed of the live Support connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.

• Power Leveling

What is power leveling service of Bzgold about?
    Our professional power leveling team works in 3 shifts a day ensuring character familiarity and the shortest leveling time. We also offer part time leveling, in which you may still play your character at your specified time while leaving it to us in the rest time.
How about my account Security?
    We can not guarantee your account 100% safety, because the Blizzard does not permit power leveling service. They always try to tracing your account. So, it is a dangerous action to choose power leveling service. But we do the business for a long time; we take safeguard to protect your personal information very seriously. We developed strict policies to guarantee our customers’ privacy. The only person can access your log in information is our leveling expert who has been professionally trained and will never talk with other game characters in the power leveling（during the powerleveling process）. Once the power leveling is completed, should we advice you to check and change your password for your own security. We have professional players, no bots or macros are used by our skilled players and we never talk to any other players in game or get involved in any controversial activities such as player killing. And we have better ways that can evade the Blizzard, so your account is nearly 100% safety.
No Hidden Costs
    We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.
Confidential
    While leveling your character, our master players will not join any guilds or friendship or talk to anyone except per you request. That is one of our rules. If we happen to run into someone who is familiar with your character, we indicate that we are a friend or relative playing with your character for a little while. You may also let us know of something specific to say in such situations. We will not under any circumstance reveal the leveling service.
Will you start doing the power leveling after I paid? How do I check my Power leveling schedule?
    The power leveling will be started instantly after we confirmed the information with you. And we will send a mail to tell you your order number. You can contact with us anywhere, anytime at your convenience by our live support to check your order’s update with your order number.
    Note: We do our best to devote our energy and skills completing the leveling service in time. However, by our customers’ understanding, some factors may impact the processing such as: character class, server downtime, and Internet disconnection, etc. We on the alert for all the conditions and will resume the leveling as soon as we can.
    While your company is leveling my character is that possible for me to play and when I am off have your company continue the leveling?
    Sure. We can do the non-stop leveling 24 / 7 or customize your schedule in a part-time procedure. Just contact us by Live Support to let us know your desired schedule before we start.
    One of the important issues we would like to remind you is that please do not login to your account while we are leveling your character.
    You may notify us by Live Support to log out first before playing by yourself. Please only login at your specified time if you choose a part time service.
    Our reminder again: please notify us first if you wish to play at any time in which is supposed we are working for the power leveling.

• Payment Information

What payment methods does Bzgold.com accept?
    Bzgold.com accepts the following methods of payment:
    - Paypal
    - Credit Cards (Visa, MasterCard, American Express)
    - e-Check
What is PayPal and how do I open an account in Paypal?
    PayPal is one of the most widely accepted electronic payment services used today to move money reliably, instantly and safely between accounts worldwide.
    After signing up for an account at www.paypal.com and proceeding through their easy verification processes, you may send money to your Paypal account from your bank account and begin to make purchases online from websites such as eBay, amazon.com and of course our website www.Bzgold.com.
    To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.
What is a pending e-check, and why I need to wait for it clear?
    A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to Bzgold’s account and then delivery can take place immediately thereafter.
How do I avoid sending an e-check?
    An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 days delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
How do I verify my Paypal account?
    The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
How do I pay with my credit card without using Paypal?
    We do offer the option to pay using a credit card besides Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.
What is a transaction ID? Where do I find it?
    A transaction ID is a term used to describe Paypal payments. Every time money is sent or received through Paypal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Paypal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.
What is the fastest method of payment?
    By far, the fastest method to receive your order is by using a verified Paypal account. If the money is located in the Paypal account and your account is verified, the transaction will occur instantly and the order will be processed as soon as we receive it.

• Refund Policy

Do you have refund policy if I do not receive orders made at Bzgold.com?
    Yes, we do. If we are failed to contact the customers or confirm payment for more than 72 hours during the virtual items processing, the order will be hold and 100% purchase price will be promptly refunded.
    The refund made to the credit card will be credited or returned to the same account you used within 2 to 3 business days.
    Do you have any specific conditions for buyer about game currency?
    Yes. The specific conditions are provided by Bzgold.com and apply to our customers’ purchase on virtual game currency.
    All game currencies will be sent to the customers’ in-game characters within 24 hours after the confirmation of a successful payment.
    If customers do not receive their game currency within 72 hours of payment, we will process a full refund.
    The following circumstances are excluded:
    a. Servers are under maintenance or under other conditions that do not allow users to log in.
    b. Customers who need to do face-to-face trading are not online.
    c. Incorrect account information and email address provided by customers.
Do you have any specific conditions for customers on power leveling?
    Yes, our power leveling service is tailored to define and identify customers’ requirement.
    Therefore the duration of power leveling varies and depends on the product itself. We will do the refund if any delays or problems caused completely by our service.
IMPORTANT NOTE:
    For some products, our customers have to refrain from logging into the game during the leveling processing. Failure on this rule will slow down the proceeding and lead to service delay. Customer who persistently logs in the game will no longer be eligible for a guaranteed refund.
Why do I receive your refund even though I do not request it?<br />     We have to refund customers under some specific conditions, such as:
    1. Incorrect email and phone number provided.
    Email is very important to help us communicate with our customers. All the invoices, receipts and notifications are sent by emails. This is a main tunnel by which we contact with you in time.
    First-time customers might receive a phone call confirmation by our customer service for the information confidence. Usually this confirmation will be conducted soon after your transaction completed. Our customer service representatives will consider the proper time due to your time zone and would not interrupt your daily life.
    To help us serve better, please remember to fill in the correct information. All the orders with incorrect email or phone number will be deemed as invalid. The payment will be returned to your original purchase account in 2-3 business days.
    2. Non-matching banking information
    The online security checking system protects our customers from online shopping fraud. Your personal information will not be released but any non-matching input will be compared with the original bank data and ranked automatically as high risks.
    So please keep in mind that we will not know your bank accounts details but improper information will result your order failure and refusing on further processing.
    All the refunded customers will receive our email notification immediately when we do the refund. More questions please visit our Live Support. Any issue regarding to the billing problem or fraudulent report, please email to: Bzgold@hotmail.com.